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Frequently Asked Questions
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Often times it can be hard to identify failure or rot in the substrates underneath an existing paint job. The procedures our painters follow include identifying problem areas early on in the process of restoring and repainting and taking the proper steps to ensure the failure does not continue to degrade the integrity of the surrounding material before the repair.
In the event that rot has compromised the integrity of the substrate beyond our scope of practice in terms of repair, we recommend calling in a woodworker to replace the problem areas, and can often provide a reference to those customers who require one.
Communication is key! All of our painters are personable and informed, but the customer can expect to be familiarized with the project manager, foreman, and/or crew lead (dependent on project size) in the infancy of their project. This is to ensure direct and consistent communication while the work order is being completed.
It is also very important to us that our customers know the owner and CEO is always available and approachable throughout the entirety of a project.
A typical workday for our painters begins at 7:00 AM and ends around 3:30 PM. The customer can expect our paint professionals to arrive on site between 7:15 AM and 7:45 AM (travel dependent) and leave the site between 3:00 PM and 3:30 PM. These times are a bit flexible depending on the location of the job site and the nature of the project itself.
Part of providing a quality finish is protecting and preserving the property we are working around. Our painters take every practical precaution possible to safeguard their surroundings throughout the duration of a project. After removing wall hangings where necessary, drop cloths, painter’s tape, masking paper, sheet plastic, tarps, tie-offs, and paddings are all deployed as needed to ensure the customer's property is properly protected as the work order is completed. In addition, job sites are maintained daily as to not allow the crew to fall behind on expected clean up.
Different sheens offer different functions; dependent on circumstances. Although the main operation of a paint sheen is to contribute to the aesthetic value of the substrate that the paint is being applied to, there are a few things to consider when selecting a sheen. A general rule of thumb is that the lower the sheen, the more a paint will help hide imperfections. Flat or matte sheens are ideal choices for repainting ceilings and walls, as they help to hide existing blemishes. In contrast, higher sheens, such as satin, or semi-gloss, have a higher resistance to moisture and are a bit easier to clean. Making them excellent choices in high moisture, low air flow areas, where mildew build-up may be a concern. This, again, is a subject that the estimator assigned can lend more insight once onsite for the initial take-off.
Lead based paints are typically able to be identified by a very specific failure pattern known as ‘alligatoring.’ If lead is identified there are a few ways to approach a repaint, circumstances depending, abatement is not always necessary, encapsulation may be a possibility. The estimator assigned can help assess what avenues to achieve your vision may be possible.
We ask that small and personal items be cleared from work areas. Larger furniture is carefully moved and protected by our team. The estimator assigned will always address this topic with the customer during the initial take-off and help formulate a plan that works for both parties. We treat your home with respect and take steps to minimize disruption.
This is a very common occurrence. Oftentimes, as jobs progress and our painters begin their work, non-targeted areas in the repaint become a sore thumb and are requested to be added into the scope of work by the customer. If changes come up, we’ll discuss them with you, explain any cost or timeline impacts, and get approval before proceeding. These items are referred to as change orders and are simple to accommodate while we are on site. By bringing it to the attention of either the field leadership, project manager, or owner, an estimator can be on-site as soon as possible to write a work order adjustment, which can then be electronically signed by the customer and added to the scope of work, a very streamlined and pain-free process.
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